You can set up the internal and external complaints registration in the Notifications module. By creating a report based on the correct report type, questions arise that need to be answered and - if desired - tasks that need to be followed up. In this article we discuss the standard notification type 'External 8D report (8000)'.

Before starting to create a notification, it is necessary to create a notification type. There are many types of notifications that can be created, and the user is free to define them as desired. In this example, the creation of an 8D report is demonstrated.