You can set up the internal and external complaints registration in the Notifications module. By creating a report based on the correct report type, questions arise that need to be answered and - if desired - tasks that need to be followed up. In this article we discuss the standard notification type 'External 8D report (8000)'.

After a notification has been created, it can be viewed in Notification Management. You can see from the associated status flag whether a notification is activated.

It is possible to link a follow-up notification with a unique code to a notification, which can also be subdivided into various steps.